2. How do I choose the right plan for my company? +

3. What forms of payment do you accept? +

We accept all major credit cards, bank transfers, and payments via PayPal. There are no additional transaction fees for any of the payment methods. We've incorporated these costs into our pricing, so the price you see is the final price you pay, excluding any applicable taxes or duties.

Please note: The prices listed do not include any taxes, VAT, or other applicable charges that might be levied by your local jurisdiction or country. It is the responsibility of the purchaser to be aware of and cover any such additional costs. Depending on where your company is based, there might be taxes and/or VAT applied to the final purchase price.

4. What happens after we buy one of the plans? What's the process? +

Once you've purchased one of our plans, we initiate a systematic onboarding process that typically takes about two weeks. With effective communication, this process could potentially be reduced to one week.

After the purchase, we provide you with a data template and the SCDT user guide. It's crucial for you and your team to fill this data template with the relevant information from your IT systems. This data is needed for the SCDT to run simulations of your company and operations.

In addition to these resources, we will also arrange two important calls with you and your team:

Guided Onboarding Call: We aim to schedule this call within two business days of your purchase. During this call, one of our team members will guide you through the process of downloading, accessing, and activating your licenses for the Supply Chain Digital Twin.

One-on-One Support Session: Within three business days of the Guided Onboarding Call, we aim to schedule a One-on-One Support Session with one of the developers of our Supply Chain Digital Twin. This session will help you and your team maximize the use of the Supply Chain Digital Twin.

If additional support is needed beyond these sessions, we offer flexible support packages that provide 8 additional hours of support, ensuring your team can fully leverage the SCDT.

Should you encounter any critical issues or technical difficulties during the onboarding process, our team will be readily available to provide immediate assistance.

We are committed to making this onboarding process as smooth and efficient as possible for you and your team.

5. Are there long-term commitments when buying any of the plans? +

Our pricing plans do not require any long-term commitments. Whether you select monthly or annual, you make a one-time payment for the duration of your choice. After your subscription period ends, you have the freedom to change plans, be it an upgrade or downgrade, according to your needs. Please note, there is a minimum 3-month commitment for the monthly plan.

If you've chosen the Perpetual plan, which provides lifetime access to the Supply Chain Digital Twin (SCDT), please note that this decision is final. Since the Perpetual plan grants you access indefinitely, downgrading in terms of duration isn't possible. However, this plan is not different in features, only in its duration.

6. Is my data secure with the Supply Chain Digital Twin (SCDT)? +

Absolutely. The SCDT operates on your computer, meaning all your data stays with you. The only way we will ever access your data is if you share it with us. If you ever need to send us any data, we maintain strict confidentiality, only using it to assist with your SCDT operations and never sharing it outside of our company.

7. Can I cancel my subscription at any time?+

For the monthly subscription of the Supply Chain Digital Twin (SCDT), there's a 3-month minimum commitment. After this initial period, you are free to cancel at any time. As for the annual plan, which necessitates a one-time upfront payment, cancellation within the subscription year isn't possible. However, when the subscription year ends, you have the discretion to either renew or discontinue your plan. Rest assured, we don't have automatic renewals; the choice always remains with you.

8. How many licenses do we get when we pay for one of the plans? +

The number of licenses you receive depends on the plan you choose. For the Individual plan, you get a single license.

For all other plans - Micro, Small, Medium, Large, or Enterprise - we generate as many device-specific licenses as needed for the duration of your subscription. If you need to switch devices, we'll generate a new license for the new device at no extra cost.

Perpetual licenses for the Supply Chain Digital Twin (SCDT) are a bit different, providing you with "lifetime access". Although these licenses are issued in 3-year increments for administrative reasons, they don't expire. When a 3-year term ends, if you want us to generate a new license for that device, we'll provide it at no additional cost.

10. How do I become a reseller of the SCDT? +

If you're interested in becoming a reseller of the Supply Chain Digital Twin (SCDT), the first step is to purchase an individual license. This gives you an individual license to the SCDT and you'll be given the opportunity to become a reseller.

We recommend reaching out to us at support@goldrattresearchlabs.com prior to purchasing the individual license, so we can provide comprehensive information about the process and benefits of becoming a reseller.

11. How are the prices for each plan calculated? +

The pricing for each plan, from Individual to Enterprise, is determined by the subscription period. However, the way we have determined the price for all plans is the same.

Please note that all our plan costs are billed as a one-time payment for the period you choose. You cannot, for example, choose the annual plan and pay on a monthly basis to pay a lower amount per month.

For a few of the prices, we have rounded down the price to keep the prices even and avoid decimals.

To help you understand how we calculate the pricing, we'll use the Micro plan as an example:

Monthly price: The base cost per month. For the Micro plan, it's $500.

Annual price: Opt for an annual subscription and you effectively get 2 months free. We multiply the Micro plan's monthly cost of $500 by 10 (not 12) to arrive at the annual price of $5000. Choosing the annual option saves you 16.7% compared to paying monthly.

Perpetual price: This is 2.5 times the annual price, providing a significant discount for long-term use. For the Micro plan of SCDT, we multiply the annual cost of $5000 by 2.5 to reach the perpetual price of $12500. Opting for the perpetual license results in savings of 37.5% over 4 years and 50% over 5 years.

The "monthly" cost shown for perpetual licenses on our pricing table, it's derived from the one-time perpetual price divided by 36. Essentially, we're spreading the cost over three years to provide a helpful reference for comparison. For the Micro plan, that's $12500 / 36, which gives us the rounded figure of $347. Please remember, this figure is simply a reference point. The perpetual price still requires a one-time payment. The longer you use the perpetual license, the lower the effective "monthly" cost becomes.

We use this method of calculation for all our plans, and the base monthly cost will vary according to the plan. Check out the pricing table on our pricing page for accurate costs for each plan.

And remember, regardless of the plan, all payments are made as a one-time payment.

12. What are the maintenance costs associated with the Perpetual Plan? +

With the Perpetual Plan, you'll receive all updates to the Supply Chain Digital Twin (SCDT) within the first year of your license purchase at no extra cost. After the first year, if you wish to continue receiving updates for another year, an optional annual maintenance fee applies, amounting to 15% of the initial perpetual license cost. Remember, you are under no obligation to continue updating the SCDT, and you're free to continue using it indefinitely without further updates.

For example, if you purchased a perpetual for the Large plan for $125,000, then the optional maintenance fee for updates for the subsequent year would be a one-time payment of $18,750.